Wednesday, April 26, 2006

Good service isn't dead it's just hard to find

If your like me you hate going to your car's dealer to get service for small issues after getting the car. My dealer (Dufferin Mazda) had a bad habit of having difficult open hours, inaccessable to the bus system after drop off, and sometime's I'd get the car back with a greasy steering wheel.

Well no more! Yesterday my car went to Avante Mazda for service a recommended dealer from a forum. Let me tell you the experience was night and day. Even on the phone the service dept was much nicer informing me of if they could perform the service and when they can get the parts by so they can combine services together. They even went through a list of known issues for my car to see if anything else needed to be fixed.

When I arrived and dropped off my car they had a driver send me to work. What amazed me more is that they offered to pick me up after work to pick up my car. Now that's exceptional. It didn't stop there, while at work they called to update me on what was happening with my vehicle. When done they road tested my vehichle to make sure that I would not be comming back concerning anything (my original dealer never did that).

Finally when I actually arrived to pick up my car I was surprised to find a new plastic plate protector on my license plate and that my car was washed. The service department said that wash and free plate protectors are complimentary... WOW.

So moral of the story, excellent service does exist. These days you really have to look hard for it. The difference is I no longer dread going to my dealer in fact the whole experience was actually fun, and made me happier.

Avante Mazda:

Pros:
* Excellent service staff, friendly and the kind of people you can chat with.
* They will drive you to work, and back again!
* Free plastic plate protectors if your missing them.
* Excellent communication they never will leave you in the dark about what's going on.
* Extended service hours (7:30am - 6:30pm) so you can go to work and get picked up any day of the week.
* The kind of service that puts smiles on your face, and that's a rarity.

Cons:
* They are a bit far for me but well worth the drive.

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